Contact Us

Hello! We are looking forward to helping you or hearing your Springbok Story.

You can speak with a representative by phoning 1-844-204-1313 or sending us an email at info@springbok-puzzles.com. When you do, an automatic response will arrive in your inbox letting you know your ticket number. (This may accidentally get filed in your spam or junk folder.)

Anticipate a response within 2 business days, however during our peak holiday season responses could take 4-5 days.

How may I contact Springbok?

Address: 1420 Kansas Avenue, Kansas City, MO 64127
Email: info@springbok-puzzles.com
Phone: 1-844-204-1313

When will my order ship?

Your order will ship within 2-7 business days. You will receive an email with your tracking information once your puzzles ship. Be sure to check your spam folder too... Sometimes our messages end up there. During holiday peaks – shipping may take an extended period of time.

Do I have a Piece Count Club account?

If you have created an account on Springbok Puzzles, a free Piece Count Club account has been opened for you. 10 points have been credited to your account for completing the reward task of creating an account in the past.

Don’t have an account? Don’t be shy! Join right now.

How do I log in to my Piece Count Club account?

Please log in using your Springbok account. Can’t remember that pesky password? We can help!

My puzzle is not up to Springbok’s standard of quality.

Our apologies! Let us make this right. Springbok has a 100% Satisfaction Guarantee.

Due to the unique cut, all pieces are unique to each puzzle. That’s why we are unable to send out individual pieces. Instead, we will be happy to send a replacement of the same puzzle if that puzzle is still being manufactured. Please send the following to info@springbok-puzzles.com and note that only typed responses will be processed:

The name of the puzzle
The product code located next to the UPC bar code (ex: 33-15492)
The stamp lot # and date. To locate, please remove the lid from the base of the box and look along the side.
Where the puzzle was purchased.
Your complete mailing address. Springbok is located in the United States. At this time we only offer shipping to the continental United States and Canada.
An image of the defective puzzle (pieces)

How can I submit an image to be considered for puzzle art?

Original art is always welcome! To have the best chance of having your image selected, take a look at our image guidelines. You can then submit any art that meets those guidelines here for consideration.

This is changed from 5 business days, is 2 days an accurate response time? Should we note increased response times during holidays?

99% of the time we respond in 2 business days I will add language to cover holiday peaks though good idea.